横浜・八景島シーパラダイスの口コミ

The staff, specifically the Dolphin handshake and the rides staff are very curt, especially to visitors. If you have English everywhere, consider having the staff at least semi trained to speak English with some manners. 

At the Dolphin handshake, repeating the phrase in the same way in Japanese will not help your guests understand you. 

At the rides, I witnessed a staff chastise a father and daughter who was taking pictures on the ride (before the ride started). He repeatedly said if he sees him taking out his phone during the ride he will need to hit emergency stop. I agree although the guest was wrong, there are more polite ways to convey the same message; maybe kicking him off the ride or asking him to put his phone in the locker would have been a better choice. He was speaking to a customer like he is teaching a 5 year old. 

I’m not sure if the staff is unhappy we look Chinese or they’re unhappy we are speaking English, but either way it’s unnecessary to disrespect tourists this way.